Artificial Intelligence (AI) is poised to revolutionize the international freight forwarding software platforms on which forwarders operate their businesses. For almost a year now FGN Global Logistics has been building a new and AI enabled Transportation Management System (TMS). We believe this new technology brings significant advancements in efficiency, accuracy, and customer satisfaction. Here are several ways we believe it transforms our business:

Automated Documentation and Compliance

FGN’s new system automates the processing of essential documents such as bills of lading, invoices, and customs declarations. This reduces manual errors, speeds up processing times, and ensures compliance with international regulations. By leveraging AI, we are able to handle larger volumes of paperwork more efficiently, freeing up human resources for more strategic tasks.

Optimized Route Planning

AI algorithms excel at analyzing vast datasets to identify the most efficient shipment routings. These algorithms consider factors such as multi-modal “leg” costs, equipment availability, port congestion, and other considerations that help construct optimal routes. This not only improves shipment route management, but it also enhances overall service quality and lowers shipment costs.

Predictive Analytics for Demand Forecasting & Risk Management

AI-powered predictive analytics can forecast demand by analyzing historical data. This helps FGN better anticipate customer needs, plan capacity requirements, and optimize flexitank and ISO inventory levels. Accurate demand forecasting ensures we take proactive measures to mitigate risk and ensure smooth operations.

Improved Customer Experience

AI-powered customer support and communications enhance FGN’s ability to handle routine customer inquiries, resolve common issues, and provide real-time updates on shipment statuses. This improves customer satisfaction by providing timely and accurate information while allowing our logistics experts to focus on more complex tasks.

Dynamic Pricing and Cost Optimization

AI can analyze market conditions, historical pricing data, and real-time demand to optimize pricing strategies. This dynamic pricing approach ensures competitive rates, as well as identifies inefficiencies and/or suggests cost-saving measures.

Integration with Customer Systems

Our new platform facilitates integration with customer systems and reduces the complexity of feeding shipment data to order management systems like SAP and Oracle. Using APIs to feed real-time logistics data, AI coordinates the technologies that ensure seamless and efficient data integration.

Conclusion

A primary focus of FGN since our founding has been to operate at high levels of productivity so that our customers are satisfied and our future is assured. By deploying our new AI enabled system, we continue down this path and toward a better, smarter company. We encourage our customers to challenge us with their complex liquid supply chains… ones that require the kind of sophisticated and complex data support that our new AI enable IT platform provides.