In the complex world of international bulk liquid shipping, a freight forwarder’s true value is measured not just by its rates, but by its responsiveness and expertise. At FGN Global Logistics, we pride ourselves on a commitment to superior customer service that sets us apart from our competitors.

In an industry where the trend is to cut costs by migrating customer-facing operations overseas, FGN stands alone as the leading liquid logistics specialist that keeps our core customer service functions in the United States.

The Local Logistics Advantage

While our competitors have outsourced customer service to call centers in places like Mexico, Colombia, or Brazil, we made a strategic choice to invest in the local expertise our customers rely on.

Our US-based account managers are native English speakers with a crucial, inherent understanding of the “logistics geography” of North America—from port congestion in Charleston to rail networks in Chicago and trucking regulations in Houston. This eliminates communication barriers and cultural misunderstandings that can derail time-sensitive, high-value bulk liquid shipments.

FGN applies this same local service model to our international operations in South America, Europe and Asia.

The FGN Model: Expertise Meets Efficiency

Our unique business model is designed to maximize the quality and speed of every customer interaction:

1. High-Value Focus: We employ a dedicated back-office operation in Vietnam, but its activity is strictly limited to repetitive tasks like data entry.
2. Instant Response: By freeing our US account managers from data entry, they can concentrate on high-value activities: finding complex logistics solutions, proactive problem-solving, and managing customer relationships. The result is an expectation of instant responses to your phone calls, emails, and time-critical questions.
3. Invested Professionals: FGN is a technology-centric organization that demands and rewards high performance. All our customer-facing employees are college graduates, compensated at competitive professional levels, and—critically—participate in our company profit-sharing programs. This direct incentive aligns their personal success with the superior service they provide to you.

FGN: The High-Quality Logistics Partner

Our model is not an accident; it is the foundation of our reputation. We engineered our entire business to deliver a higher standard of care.

We are professional logisticians, speaking the language of logistics to our customers, backed by a business model that is structurally organized for excellence. When you choose FGN, you are choosing the “high quality” bulk liquid logistics provider—a true partner focused on the quality and speed that allows you to manage your business better.